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Cheshire West Citizens Advice

Cheshire West Citizens Advice

Cheshire West Citizens Advice provides free, impartial advice and information on a range of issues. We can help with most problems from employment, benefits, housing and debt. Our advice is independent and completely confidential. We deliver the aims and principles of Citizens Advice Bureaux nationally by offering a comprehensive service of information, advice, advocacy and representation, and by working actively for change in the policies and practices of organisations that impact on the lives of our clients.

Contact us

Phone us on 03444 772121
Mon to Fri 10am to 4pm
Visit one of our offices -
The Bluecoat, Northgate Street, Chester, CH1 4EE
1 Whitby Road, Ellesmere Port, CH65 8AA
Meadow Court, Meadow St, Northwich, CW9 5FP
Brunner Guildhall, Winsford, Cheshire, CW7 2AU
Our offices are open Mon - Fri, 9am to 4 pm and no appointment is necessary


Cheshire West Citizens Advice is a registered charity and our services are FREE. We rely on the support of people like you to ensure that we are ready with advice when we are needed. Right now, the demand for our services from every age group is greater than ever. Use our donate link above to access our Virgin Money Giving Page

Campaigns and Research

We‘re not just here for times of crisis research and campaigning is one of our key areas of work. We attend and organise, awareness-raising events and campaign on national and local issues. These have ranged from Scams Awareness, Renters Rights, and Talk about Abuse. We also work closely with partners such as Trading Standards to empower consumers and improve enforcement for consumer benefit.
Click on the link to see our most recent newsletters and details of our research and campaigns work.
Read more at our campaigns and research page


Our volunteers benefit from their experience of working with us. Retired volunteers believe it keeps them mentally active and nine in ten unemployed volunteers say it helps them move into employment or education.

Volunteers make our work possible. The work is both rewarding and fun. Could you join them?

To find out about our volunteering opportunities, select our menu link above or email

Family Email Advice Line (FEAL)

Are you looking for advice in matters of family law? The Family E-mail Advice Line (FEAL) is a FREE service offering independent, written legal advice on all family issues. The scheme is operated by postgraduate students at The University of Law, Chester centre.

All advice is given in writing and is closely supervised by a practising solicitor, University tutor or external supervising solicitors if appropriate. As a client, you can be assured that the service you receive will be professional and to a standard similar to that offered by high street solicitors. 
To access the service select\feal

Social media

Our Social Media links will appear here soon!